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Job Description :
Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do?
If so, then GDIT is looking for candidates like you!
As a Customer Service Representative , you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment.
This role is located in Las Cruces, NM . Operational hours of the call center are 6 : 50am - 7 : 15pm Monday through Friday.
This role is remote; however, training is ONSITE in Las Cruces for the first 8 weeks. Must permanently reside within commuting distance to Las Cruces to be considered.
GDIT OFFERS :
Full-time schedules at $17.20 an hour
Extensive benefit package that starts day 1 of employment
No weekends
Generous PTO and holidays
401K matching
Comprehensive training and career growth
RESPONSIBLITIES :
Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
Assist with side-by-side mentoring for new employees during and after training as needed.
Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.
Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.
Assist in information reporting and development as needed.
Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.
Proofread documents for grammatical and correctness and adherence to standards and formats.
Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.
Assume coordination responsibility for department in absence of supervisory staff.
Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.
PLEASE NOTE : If you receive an offer with GDIT, you must be able to successfully pass background investigation and drug test within the allotted timeframe.
Ability to obtain a Public Trust is also required.
QUALIFICATIONS : Required
Required
High School Diploma or GED required
6 months of customer service / telemarketing / secretarial experience required
Must be able to type 20 WPM; 30 WPM preferred
Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6 : 50am - 7 : 15pm Monday through Friday required
May be required to work some GDIT holidays and overtime
Experience working with a PC and in a Windows environment is required
Demonstrated ability to communicate in English effectively; both verbally and in writing is required
Must be within commuting distance to Las Cruces, NM and be able to be onsite for the first 8 weeks of training
Must be able to obtain a Public Trust clearance
Desired
2 years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred
Proven ability to work effectively as a team member
Ability to organize simultaneous tasks for individual assignments and the workflow of others
Ability to prioritize and complete tasks to meet contract standards is required
Spanish fluency is a plus
CSRforBCRC
GDITFedHealthJobs
GDITHealth
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
T elecommuting Options :
Hybrid
Work Location : USA NM Las Cruces
USA NM Las Cruces
Last updated : 2024-04-25
Full Time
$33k-42k (estimate)
04/27/2024
07/25/2024
fdassociates.net
Mclean, VA
50 - 100
The job skills required for Customer service rep include Customer Service, Call Center, Billing, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.